Monitor shipments and report issues.

Inquire About a Shipment Problem

• ShipCSX: Use the Shipment Problem Resolution tool to submit inquiries to our Customer Service team. Learn more
• Call Customer Service: 1-877-ShipCSX (1-877-744-7279), options 2-1-5.
  • You will need a ShipCSX ID and PIN for telephone access to Customer Service. (Your ShipCSX user ID and password are for accessing ShipCSX.com.)
  • If you are a registered ShipCSX user, your ShipCSX user ID remains the same. To find your PIN, log into ShipCSX and select "My Profile" at the top of the page. You will find your PIN in the Personal Information section.
  • If you are not a registered ShipCSX user, you must complete the ShipCSX registration. After you submit your registration, we will contact you about your user ID and PIN.
  • Each user ID and PIN is unique to the individual who calls. If more than one person from your company calls Customer Service, each person is required to have his or her own user ID and PIN. Learn about enhancements to the User ID and PIN process >
• For international shipment problems, call 1-877-420-9788.

 
Monitor Specific Cars

Track your shipment, down to the specific car, right from your desk.

• ShipCSX: Use ShipCSX Rail Car Tracking to trace rail cars, to use quick-trace features, or to save pools of cars for repeated tracing. View results on-screen, download results or have them delivered via e-mail. Quick-trace features allow you to view cars at your industry, in the serving yard or en route to your serving yard. Learn more
• ShipCSX Mobile App: Download the Apple or Android mobile App to trace equipment and trains. Learn more
• Touch Trace: Get the tracking information you need over the phone, at any time, from any place with Touch Trace Telephone Tracking: Trace rail cars with Touch Trace: dial 1-877-ShipCSX (1-877-744-7279), options 2-1-3.
• EDI: Monitor shipments with the EDI 322. Learn more

 
Set Up Tracking Reports

• ShipCSX: Use ShipCSX Parameter Trace to create customized trace reports. You define the type of traffic or events to be traced and when you want these reports to be run. For repetitive queries, schedule reports to run at predetermined times and have the results automatically emailed to you. Learn more
• EDI: Monitor shipments with the EDI 322. Learn more

Schedule E-Mail Alerts for Your Shipments

• ShipCSX: Use ShipCSX Event Notification to create customized reports for events based on traffic characteristics like origin, destination, commodity and equipment, and have the reports automatically delivered when any of the events occur for your defined traffic. Learn more
• EDI: Monitor shipments with the EDI 322. Learn more

Subscribe to Service Bulletins

Service bulletins contain information about issues that potentially could affect rail service. Subscribe to receive them via email.